Job Details

Patient Service Representative (Mon-Fri)

Category: Administrative
Department: Pre-Admission Screening Unit (PASU) - 824100
Position Type: Regular
Shift: Day Shift
Hours Per Week: Full time 40 hours per week
FT/PT/PD: Regular
Location: New England Baptist Hospital, 125 Parker Hill Ave, Boston, MA 02120


Patient Service Representative working Monday through Friday: fulfills reception duties, greets and directs patients and family, answers phones, communicates with physician offices, pages consults, order entry of all xrays and ultrasounds for diagnostic testing, creates daily charts with corresponding orders and paperwork, assists with high risk chart review and follow up, filing of patient orders, notes EKGs etc from surgeon offices and pre-admission screening testing and consultations, daily statistics and follow up including cancelling no show patients and adding extra patients to schedule. Communicates with all departments interfacing with Pre-admission Screening. Acts a unit faciliator maintainig patient flow.

Principal responsibilities:

  • Maintains medical record for preoperative patients.

  • Prepares and maintains a supply of chart set-ups.

  • Accurately and effectively utilizes order communication to order diagnostic tests, patient supplies, and process charges.

  • Acts as a faciliator assisting patients into exam rooms

  • Accurately collects and records data for QI initiatives.

  • Prepares and forwards all transfer charts, forms, and other patient information to the accepting unit.

  • Requests, obtains and maintains old patient records.

  • Obtains results from diagnostic testing and notifies Nurse Practitioner.

  • Notifies and/or schedules patient appointments with physicians for preoperative consults.

  • Obtains and maintains file of physician orders.

  • Maintains communication with OR Scheduling secretary regarding patient appointments.

  • Maintains communication with off-site PASU.

  • Updates comminucation board regularly

  • Helps facitate scheduling of consultin practitioners

  • Checks OR schedule 24-48 hours preoperatively to verify patient’s pre-screening visit.