Patient Service Representative

Category: Administrative
Department: Gill Admin - 716800
Position Type: Regular
Shift: Day Shift
Hours Per Week: Part time 28 hours per week
FT/PT/PD: Regular
Location: Ambulatory Surgery Center, 40 Allied Drive, Dedham, MA 02026

Position Summary

Working for a busy Orthopedic Sports practice, you will be responsible for multiple front office duties in our Dedham and Wellsely office  including, but not limited to, greeting patients, registration, appointment/test/surgical scheduling, referral coordination, chart preparation, answering phones, billing submission, and assisting patients.

Strong computer and exceptional customer service/interpersonal skills required. Surgical office experience and use of an electronic medcial record strongly preferred. Ability to multi-task and prioritize a must.

Essential Functions

1. Provide medical office front desk support:  
 Greet paients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify  and update patient demographics into electronic health record.
2. Refer medical questions to appropriate sources (Physician, RN, or PA ).
3. Participate in special projects as identified by the Physician.

Education

High School Graduate or Equivalent Required. Associates or Bachelors Degree Preferred.

Related Work Experience

1-3 Years of Patient contact experience required. Medical Office experience required.

Computer Literacy

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. EMR (Athena, eCW) preferred.

Written Communications

Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.