Job Details

Patient Service Representative, 32-40 hour flex

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Category: Administrative
Department: Dr. Braziel - 765370
Position Type: Regular
Shift: Day Shift
Hours Per Week: Full time 32-40 hours per week FLEX
FT/PT/PD: Regular
Location: New England Baptist Hospital, 125 Parker Hill Ave, Boston, MA 02120

Position Summary

Working for an Orthopedic Surgeon, you will be responsible for multiple front office duties including, but not limited to, greeting patients, registration, appointment/test/surgical scheduling, referral coordination, answering phones, billing submission, and assisting patients.

Strong computer and exceptional customer service/interpersonal skills required. Surgical office experience and use of an electronic medcial record strongly preferred. Ability to multi-task and prioritize a must.

Athena experience a plus

Essential Functions

1. Provide medical office front desk support:  
 Greet patients, collect co-pays, answer telephones, schedule patient appointments and testing, ensure necessary referrals are in place, verify  and update patient demographics into electronic health record.
2. Investigate and respond appropriately to all complaints and suggestions.  Take effective and appropriate actions where necessary.
3. Refer medical questions to appropriate sources (Physician, Manager, or  Director).
4. Participate in special projects as identified by the Physician.

Education

High School Graduate or Equivalent Required. Associates & Bachelors Degree Preferred.

Related Work Experience

1-3 Years of Patient contact experience required. Medical Office experience required.

Computer Literacy

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Written Communications

Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications

Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.